AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
AbeBooks has policies in place to ensure high customer satisfaction for both our sellers and buyers. Being familiar with our policies will help make your AbeBooks experience a successful one. Key policies are outlined in brief below. We encourage all sellers to make themselves familiar with all AbeBooks Selling Policies.
In addition to books, many sellers also offer ephemera, such as sheet music, posters, maps, and other collectible book and literature related items. There are specific requirements for listing certain book types, i.e. Print on Demand and International Editions, among others.
We require that sellers process and ship all orders within 48 hours of receipt and that orders are shipped by a method that will deliver the item within the time frame quoted to the buyer. The seller is responsible for the item until it reaches the buyer and a refund must be provided if the book fails to arrive.
As a global marketplace, AbeBooks requires sellers to process all orders regardless of origin.
AbeBooks’ sellers are required to accept returns for all reasons except when the reason selected is ‘Buyer Does Not Want Item.’ Note that laws in certain European jurisdictions require sellers to accept all returns for orders placed on any of our European domains, regardless of the reason. In the interest of good customer service, we encourage all of our sellers to accept all returns, for all reasons, regardless of domain.
All returns must be processed via the AbeBooks online system and all refunds must be issued via the same payment method the buyer originally used to pay for the order.
Sellers are required to respond to both pre-purchase and post-purchase buyer inquiries within 2 business days. They are also required to respond to e-mails from AbeBooks staff members within 2 business days.
AbeBooks monitors seller performance to ensure customer satisfaction. We have set minimum required standards for order completion rates (90% or better) and return rates (5% or less) to help ensure that buyers can expect to receive the item they order, in the condition described, and within the time frame quoted.
We also provide a list of Specific Code of Conduct Violations that outlines the expected standards of seller participation with AbeBooks.
Sellers who fail to meet our required performance standards or who are found to be in violation of our Code of Conduct may face account suspension or permanent closure.