Appealing the Removal of Selling Privileges

Selling Privileges are most commonly removed for the following reasons:

What can I do to keep selling on AbeBooks?

If your selling privileges have been removed, you may appeal this action through the steps outlined below:

Step 1: Determine why your selling privileges were removed

Review the email you received from AbeBooks to determine whether your account was suspended for poor performance, or for one or more violations of our Seller Policies & Agreements.

Step 2: Evaluate your selling practices

Evaluate your selling practices for those that may negatively affect your seller rating and the buyer experience. Additionally, review your inventory for items that may be in violation of our Policies & Agreements.

When evaluating your selling practices, here are some areas you may want to review:

  • Shipment of orders – are you shipping your items within 2 days of the order date? Are you providing tracking information to improve the buyer experience?
  • Communication with buyers – are you responding to both buyer and AbeBooks Customer Support questions within two business days, and doing so politely?
  • Listings – are you describing your items accurately in your listing descriptions?

Step 3: Create a Plan of Action

Outline the steps you will take to correct the problems you identified in Step 2. Providing a precise Plan of Action that can effectively address the problems improves the chance that AbeBooks will promptly reinstate your selling privileges.

A valid Plan of Action should include the following:

  • Description of the issues that caused poor performance and/or Seller Policy violations.
  • Explanation of the steps you have taken to resolve the issues that lead to the poor performance and/or Seller Policy violations.
  • A clear assessment of how you intend to prevent these issues from occurring in the future.
  • Any additional details you would like us to know.

Below are examples of a valid and invalid Plan of Action:

  • Valid Plan of Action – “We will review our inventory management processes to ensure we are listing only items that are available for sale, and are in stock. Our high cancellation rate is due to being out of stock of listed items. We have asked our support staff to perform daily inventory monitoring. Order fulfillment should improve after these steps are implemented.”
  • Invalid Plan of Action – “We will try and work harder at improving our completion rating.”

Step 4: Send your appeal to AbeBooks

Once you have created your Plan of Action, send it to the AbeBooks Security & Trust Department for review. You can do this in one of two ways:

  1. Responding directly to the suspension notice email you received from the Security & Trust Department, or;
  2. Contacting AbeBooks Customer Support using the online ‘Contact Us’ form. CS will then forward your email to the Security & Trust Department.

After receiving your Plan of Action, we will notify you of the next steps by e-mail, usually within two business days.

The AbeBooks Security & Trust team reviews all appeals carefully. While our goal is to assist you in resolving the issues that lead to the removal of your selling privileges, submission of an appeal does not guarantee reinstatement of your selling privileges.

What can I do to have removed item(s) reinstated?

If AbeBooks has removed item(s) from your inventory due to a violation of our seller policies, you can appeal this action by responding directly to the removal notice email you received from the AbeBooks Security & Trust Department. Please be sure to include the following information:

  • A statement outlining why you are appealing the removal.
  • A Plan of Action explaining the steps you have taken to correct the problems that lead to the removal.
  • Valid invoice(s) and/or purchase order(s) from your supplier for the removed item(s).

Please note: If the removal action is due to a complaint from a rights owner, additional information and/or actions may be required.

After receiving your appeal, we will notify you of the next steps by e-mail, usually within two business days.

The AbeBooks Security & Trust team reviews all appeals carefully. While our goal is to assist you in resolving the issues that lead to the removal of the item(s), submission of an appeal does not guarantee reinstatement of your item(s).