Selling Privileges are most commonly removed for the following reasons:
If your selling privileges have been removed, you may appeal this action through the steps outlined below:
Review the email you received from AbeBooks to determine whether your account was suspended for poor performance, or for one or more violations of our Seller Policies & Agreements.
Evaluate your selling practices for those that may negatively affect your seller rating and the buyer experience. Additionally, review your inventory for items that may be in violation of our Policies & Agreements.
When evaluating your selling practices, here are some areas you may want to review:
Outline the steps you will take to correct the problems you identified in Step 2. Providing a precise Plan of Action that can effectively address the problems improves the chance that AbeBooks will promptly reinstate your selling privileges.
A valid Plan of Action should include the following:
Below are examples of a valid and invalid Plan of Action:
Once you have created your Plan of Action, send it to the AbeBooks Security & Trust Department for review. You can do this in one of two ways:
After receiving your Plan of Action, we will notify you of the next steps by e-mail, usually within two business days.
The AbeBooks Security & Trust team reviews all appeals carefully. While our goal is to assist you in resolving the issues that lead to the removal of your selling privileges, submission of an appeal does not guarantee reinstatement of your selling privileges.
If AbeBooks has removed item(s) from your inventory due to a violation of our seller policies, you can appeal this action by responding directly to the removal notice email you received from the AbeBooks Security & Trust Department. Please be sure to include the following information:
Please note: If the removal action is due to a complaint from a rights owner, additional information and/or actions may be required.
After receiving your appeal, we will notify you of the next steps by e-mail, usually within two business days.
The AbeBooks Security & Trust team reviews all appeals carefully. While our goal is to assist you in resolving the issues that lead to the removal of the item(s), submission of an appeal does not guarantee reinstatement of your item(s).