Date updated: 4/03/2020
We know the global response to COVID-19 is impacting millions of individuals around the world and AbeBooks remains committed to supporting our sellers. Our websites continue to operate as usual and we are monitoring the situation closely.
As always, customer experience, health, and safety is a primary concern. We included relevant information below to help you manage your business and operations on AbeBooks. If you have additional questions not covered in our seller FAQ below, please reach out to our Customer Support team through your account.
We recommend taking
precautions when managing your shipping configuration, including the use of
shipment options with tracking and adjusting your shipping speeds to account
for longer delivery times. You can learn more about these actions on our Help
Please contact the customer and inform them that their package may be delayed. We are implementing messaging on our websites to inform customers about potential shipping delays.
No. We recommend using the shipping matrix to adjust your shipping times to specific regions if you are concerned about delays. If you are unable to ship an order because shipping services are being disrupted, please cancel the order as “Bookseller Accepted Item in Error” and then contact AbeBooks Customer Support through your account to have the order excluded from your seller rating.
AbeBooks will continue to review “Item did not arrive” requests on a case by case basis, and may reach out to sellers to request updated shipping information.
Please cancel the order as “Bookseller Accepted Item in Error” and then contact AbeBooks Customer Support with the order information through your account to have the order excluded from your seller rating.
Please cancel the orders as “Bookseller Accepted Order in Error”, then contact AbeBooks Customer Support with the order information for each order you canceled due to COVID-19 through your account and provide the order information to have the orders excluded from your seller rating.
Place your account on vacation using the following steps: http://help.abebooks.com/how-do-i-temporarily-remove-books/. In order to provide you with more flexibility at this time, we will reimburse your subscription fees for the period that your account remains on vacation between March 15 and April 30. Reimbursements will be issued in the first week of the following month – i.e. the reimbursement for any vacation taken from March 15-31 will occur the first week of April, reimbursement for any vacation in April will occur the first week of May. If you have any questions, please contact Customer Service.
Please initiate a “Missing Shipment” request following the steps outlined on this help page: http://help.abebooks.com/how-do-i-complete-a-return/
AbeBooks Customer Support will review each request on a case by case basis, and may reach out to sellers to request additional processing time due to extenuating circumstances.