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If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
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Many other questions can be answered by visiting our help center.
Sending inventory to AbeBooks from HomeBase® 3.0 is done through our Web Service. The first time you attempt to send an update to AbeBooks, you will be prompted to log in with the email address and password. Please note HomeBase 3.0 requires your AbeBooks UserId and API key in place of the email address and password. Doing so will set a security token on your computer that will make logging in unnecessary for future uploads, unless:
There are 2 ways that you can send your adds, deletes, or updates to AbeBooks:
- Upload Listing Changes
- Upload Want Changes
When sending data for the first time, if you are unable to obtain the upload token, please note:
Once your changes have been uploaded, you will receive a confirmation message letting you know what action has been completed. The message will display:
If the message includes a number of listings that failed, or says ‘No Listings needed to be sent to the server’, please check the following:
If a listing displays ‘Invalid’, double-click to open it. A red X will indicate the fields that need to be updated in order for the listing to be ‘Valid’. Update those fields and resend.
If you are using custom text in any attributes fields, be sure you’ve first mapped them to AbeBooks corresponding terms.
If this box is not checked, the listing will not be sent to AbeBooks.
HomeBase 3.0 should not be used in conjunction with any other inventory management system. For example, if you make some updates via HomeBase 3.0, others via HomeBase 2.3, and still others via our Online Inventory Management System, it is extremely likely that the changes made in one will overwrite those made in another, resulting in missing listings, sold books appearing online, among other inventory issues.