AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
Listings accompanied by bookseller-supplied images are more likely to sell than listings without. Bookseller-supplied images also reduce customer complaints, as buyers see the book they are ordering in advance. AbeBooks adds stock images for ISBN books, when available, but bookseller-supplied images greatly enhance the shopping experience for customers.
There are three ways to provide your own images: Via the [My Account] page; by FTPS (file transfer protocol secure); and by including image URLs within inventory upload files.
Images uploaded by FTPS must be named to correspond with the book ID of the listing with which it is to be associated, i.e. image 1234.jpg will be associated with the listing for vendor book ID 1234.
If uploading multiple images for a single listing, each image must still be named to correspond with the book ID of the listing and also be appended with a numerical suffix to differentiate each one.
For example, multiple images for book ID 1234 would be named as follows:
The first will be the main image and can be named either 1234_1.jpg or 1234.jpg. If images with both names are uploaded, the one with the suffix _1 will be used.
Rather than send each photo individually, you can also compress several photos into one file and upload the zipped file through [Upload a Book or Picture File], located beneath ‘My Books’ on your [My Account] page.
When using FTPS software, you will be prompted to enter your AbeBooks User ID and password, if they have not already been entered and saved. Ensure your FTP software supports FTP Secure and adjust your settings so that all uploads are sent via FTPS. Learn more about uploading files via FTPS.
Some inventory management tools support the use of image URLs within your book records. You can use this method to send your images to AbeBooks as well, but contact Customer Support before doing so. We will need to ensure your account is correctly configured to receive and process image URLS.
Note that once removed from your listing, the image will be deleted from our database. To restore the image, you will need to upload it again (see above).