When a customer orders one of your books, the order will appear within your AbeBooks account and you will receive a notification email. Both AbeBooks and the customer expect the order to be processed as quickly as possible.
To maximize customer satisfaction, AbeBooks expects booksellers to process and ship all orders within 48 hours of receipt. Credit Card orders not processed after 96 hours will automatically cancel and will count as unfulfilled orders in the Completion Rate calculation. Such cancelled orders cannot be reinstated, and have not been paid for. The book should not be shipped and should be re-listed for sale.
Bookseller direct orders (e.g. PayPal, money order, check) not processed after 96 hours will automatically confirm. Buyers are notified of auto-confirmed orders and will expect the book to be shipped. It is your responsibility to reject/cancel any seller direct order you do not intend to ship.
If you will be unavailable to process your orders, you can temporarily remove your books from the site by putting your inventory on ‘Vacation’.
We recommend logging into your AbeBooks account at least once a day to check for new orders, rather than relying solely on email.
- Click the link in the email notification.
- Go to [My Account] and click [New Orders] in the ‘My To-Do List’
- Go to [My Account] and click [View and Process Orders] beneath ‘My Sales’.
For credit card orders, your options are:
For seller direct orders (e.g. PayPal, check, money order, etc.), your options are:
Again, once you’ve made your selection for each book in the order, click [Save Order Changes].
If the buyer’s credit card is declined, you will be notified on the next screen and the order status will update to “Credit Card Rejected.” If you receive such a message, the order is cancelled and the book should not be shipped. We will automatically re-list the book for sale.
If the credit card processes successfully, you will receive a Success! message and have access to [View Shipping Manifest]. Click this link to retrieve the buyer’s shipping address. You can print the manifest to use as a shipping label or include inside the package as a packing slip.
You can now ship the book.
Important Notes about Shipping:
Booksellers are required to ship books using a method intended to deliver the book in the timeframe quoted to the buyer.
Responsibility for undelivered items lies with the bookseller, therefore we recommend shipping with a carrier that provides signature confirmation whenever it’s available for the buyer’s country. In the event of a dispute, only signature confirmation will protect the seller against claims of non-delivery.
The bookseller is responsible for the condition of the book when it is delivered to the buyer. We recommend that booksellers package orders securely to avoid damage.
Purchasing insurance protects you, the bookseller, in the event that an item is lost or damaged in transit and the buyer is subsequently refunded. As such, the cost of insurance should not be passed on to the buyer.