AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
When your AbeBooks selling account is activated, your shipping matrix will be pre-populated with a set of default shipping speeds and prices. These are default rates only, not required or recommended, and we strongly encourage you to update your matrix to reflect your specific business needs. Having accurate rates and speeds makes for happier customers and less returns.
You can set your rates and speeds based on the cost of shipping from your location, or you can set your rates lower to give yourself a competitive edge. Your shipping rates and speeds can be adjusted as often as you wish, but cannot exceed the AbeBooks’ maximums.
The default average shipping weight on AbeBooks is based upon a 2.2 lb (1 kg) package for the first item and 1.1 lb (0.5 kg) for each additional item. For items weighing more or less, you will have the option to request extra charges or reduce shipping when you process the order.
You will need to specify both ‘Standard’ and ‘Priority’ rates and speeds – these do not suggest a particular method of shipping but are generic terms to help the customer differentiate between faster/more expensive and slower/less expensive shipping options. You can ship your items by whatever shipping service you prefer but you are responsible for ensuring delivery within the time frame you have set.
Canada, the US, UK, France, Germany, Spain, and Italy have permanent places in the matrix and cannot be removed. Your generic ‘International’ rates and speeds will apply all other countries, unless you choose to add specific additional countries to your matrix.
Sellers are expected to process and ship all orders regardless of the buyer’s location. AbeBooks is marketed to our buyers as a global marketplace, where any buyer can get a book from any seller. Those sellers who choose to reject international orders will see their Completion Rate decline. Failure to maintain AbeBooks’ minimum Completion Rate requirement of 90% may result in account suspension and/or termination.
An excellent sales technique, if you wish to offer free shipping (and be displayed on our Free Shipping page ) set your Standard rates to 0.00 for the first and extra items for your domestic and any other relevant countries. Learn more about free shipping.
You can easily remove a country that you have added by checking the box to the left of the country and clicking [remove].