AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
We highly recommend providing tracking for all orders. Select a tracking option through whichever shipping service you use and then enter the details in the AbeBooks system.
By providing tracking details, you will offer peace-of-mind to your customers as well as prevent contacts requesting tracking. In addition, signature delivery confirmation protects the seller should a buyer claim non-delivery.
We recommend researching all available shipping options, such as courier services, as tracking options and costs vary.
Need to update your shipping costs to cover tracking? Click here for details on how to update your shipping rates and speeds.
Sellers who use our high-volume order processing tools can use those tools to add tracking as well. Please contact Customer Support for assistance.
Because AbeBooks forwards tracking information to your customers, it is extremely important that you use accurate, correctly spelled, standardized names/abbreviations for the shipping service you use. Using standardized terminology makes it easier for your customers track their shipments online, and it helps AbeBooks provide specific tracking links to your customers.
Common Shipping Service Names:
United States Postal Service
DHL Global Mail (different from above)
United Parcel Service
UPS Mail Innovations (different from above)