AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
AbeBooks regularly sends important communications to sellers via email. Differentiating between these emails and spam or phishing attempts is an important part of maintaining the security and privacy of your AbeBooks account and personal information.
If you are ever unsure if an email you’ve received is legitimate, please contact AbeBooks Customer Support and we will be happy to confirm. However, the following tips will also help you identify whether or not the email you received is from AbeBooks.
If you did click through from a spoofed or suspicious email and you entered your AbeBooks account information you should immediately update your AbeBooks password. You can do this through Your Account by choosing the option “Update My Password” under My Personal Info.
Sellers should also be aware of potential fraudulent spam or phishing pre-order inquiries sent through the ‘Ask the Bookseller a Question’ feature on AbeBooks. Some possible indicators of phishing emails may include:
If you receive a potential phishing email or an inquiry via the ‘Ask the Bookseller a Question’ feature on AbeBooks that you suspect is spam or a phishing attempt, please delete the message and do not reply to it.