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If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
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We encourage all AbeBooks booksellers and book buyers to be informed about online security. AbeBooks has extensive systems in place to protect both booksellers and book buyers. However, to further reduce the risk of internet fraud for all our clients, we have created this page to provide you with information on how to protect your personal information, recognize potential risks, and keep your Internet commerce business and purchases safe.
AbeBooks keeps your information safe by using SSL (secure socket layer) technology to secure and encrypt all areas of our website that access any of your personal or financial information. All management of personal and financial information in the AbeBooks system is maintained according to the stringent regulations of the PCI DSS (Payment Card Industry Digital Security Standard). For more information on the PCI DSS, and what these standards include, go to the PCI Security Standards Council website.
We have internal policies designed to protect your personal information. We provide secure webforms within our website for you to edit your account and credit card information yourself. If you’re having trouble updating your account information, our Customer Support team will be happy to provide assistance, but for your own protection, we can neither take personal or financial information over the phone or by email, nor can we perform the actual update for you.
Customers, both buyers and sellers, are responsible for risks associated with not signing off of their AbeBooks account after each use. We recommend that you sign off of your AbeBooks account after each session, especially if you use your AbeBooks account at a public or shared computer, whether it is at a library, internet cafe, or even if you have employees, family members, or roommates with access.
Choose a Strong Password:
For any of your online accounts, including AbeBooks, choose a password that is not easy to guess. Don’t use information related to your own personal information that people could easily associate with you. Kids’ names, pets, birthdates, and phone numbers are all things to avoid. A strong password is longer than 8 characters, contains random capitalization, numbers, and punctuation, making it difficult for anyone to guess.
The two most important factors in keeping your password safe are:
Examples of strong passwords:
Safe Handling of your Credit Card and Personal Information:
The most important way to protect yourself from identity theft and fraud is to ensure the safe management of your personal information at all times. Some of the most important ways to protect your personal information from theft include:
Disclaimer:The information on these pages is for advisory purposes only and does not constitute instructions or directives. Booksellers and book buyers are ultimately responsible for protecting themselves, their business, and their purchases from fraudulent practices. AbeBooks does not guarantee the information contained in these pages will prevent or shield booksellers or book buyers from fraud.