AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
AbeBooks implements search filters to remove books whose descriptions contain information such as web site URLs, email addresses, or telephone numbers.
The following information is used to filter books:
Any string starting with ‘HTTP’, ‘HTTPS’, ‘FTP’ or ‘MAILTO’ followed by ‘://’ is identified as a URL.
We look for all periods followed by one of the following suffixes: ‘AU’, ‘CA’, ‘DE’, ‘FR’, ‘UK’, ‘US’, ‘COM’, ‘EDU’, ‘NET’, ‘ORG’, ‘WEB’.
No image URLs ending with ‘JPG’, JPEG’, ‘GIF’, ‘TIF’ are filtered.
We look for an ‘@’ sign with a period, no space, followed by a suffix of ‘AU’, ‘CA’, ‘DE’, ‘FR’, ‘UK’, ‘US’, ‘COM’, ‘EDU’, ‘NET’, ‘ORG’, ‘WEB’.
We look for an area code. If that exists, we validate the next seven numbers for phone number patterns.
A list of books affected by filters will appear. On each filtered book record will be a “Why is This a Filtered Listing?” link. Click this link and all words that trigger the filters will be highlighted in yellow.
If the book no longer triggers a filter, you will see a blue check mark below the book listing with a comment stating: “This listing would not be filtered based on the database version of the listing. If this listing is currently marked filtered by the search engine, it will be released from the filter on the next re-index.”
In your inventory management system, remove any web site URLs, email addresses, or phone numbers and upload the changes to AbeBooks. When the file processes, the book will be removed from the filtered list.