AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
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The Buyer’s Credit Card was Rejected – What Should I Do?
The buyer’s credit card is charged only upon processing of the order by the bookseller. Occasionally the credit card can be declined. When this happens, you will see a notification message and the order status will update to “Credit Card Rejected.”
If you see this message, the order is cancelled – do not ship the book.
The book will be automatically re-listed for sale within a few hours.
AbeBooks automatically notifies the buyer by email and recommends that they follow-up with their credit card provider, check their saved credit card details for any errors, and then re-order the book.