HomeBase 3.2 update FAQ

Will I be able to use  HomeBase 2.3 after September 30th 2021?

After September 30 2021, AbeBooks will no longer support HomeBase 2.3 and users will no longer be able to send inventory updates directly from HomeBase 2.3 to AbeBooks nor use its ISBN lookup feature. 

If you choose to continue using HomeBase 2.3, you will still be able to upload your inventory files using an ftp client, or manually through your Members Menu on the AbeBooks website. To do so, please refer to the following Help page: https://help.abebooks.com/homebase-2-3-sending-data-to-abebooks/

I didn’t import my listings when I first downloaded HomeBase 3.2. How can I import them now?

Select ‘Import’ from the File menu in the menu bar and follow the step two instructions of following help page: https://help.abebooks.com/homebase-2-3-updating-to-homebase-3-2/

How will I know that all of my listings were successfully transferred from HomeBase 2.3 to HomeBase 3.2?

Your total listing count can be found within the bottom left-hand corner of the “Listings” tab.

How will my “on hold” listings in HomeBase 2.3 be transferred to HomeBase 3.2?

If you are using HomeBase 2.3 and your account is configured to interpret the ‘On hold’ status as ‘unavailable,’ you will need to take the following steps before importing your listings into HomeBase 3.2. Since HomeBase 3.2 does not offer an ‘On hold’ status, these steps will insure that your ‘On hold’ listings will not appear as ‘For sale’ after import.

  1. Open HomeBase 2.3.
  2. Select ‘Catalogs.’
  3. Select ‘Edit’ > ‘Add.’
  4. In the ‘Add Catalog’ dialog box, enter a name for your ‘on hold’ catalog.
  5. Choose [Save].
  6. Select ‘Books.’
  7. In the ‘Status’ box at the top, select ‘On Hold’ to display only your on hold listings.
  8. Open each listing and click [Attach] to attach your new ‘on hold’ catalog.
  9. [Save] your changes.

Once all on hold listings have been added to the catalog, proceed with the remaining import steps. After the import has been completed, you can multi-edit all listings in the on hold catalog to set the quantity to zero before sending any uploads to AbeBooks. As holds are removed, or as those listings sell, you can update the quantity or remove from the ‘On hold’ catalog accordingly.

I use the “Location” field in HomeBase 2.3. Will that information be transferred to HomeBase 3.2?

Yes, the Location will be transferred to HomeBase3.2. You can review this information on the “Edit listing” screen at the bottom right corner.

I use the “Private notes” field in HomeBase 2.3. Will that information be transferred to HomeBase 3.2?

Yes, your private notes will be transferred to HomeBase3.2. You can review this information on the “Edit listing” screen.

When importing my HomeBase 2.3 inventory I receive the error “No valid HomeBase file found”.

This error indicates that a valid hbdata.hbd file was not found within the specified location. Please see below for instructions on locating this file.

Where is my hbdata.hbd file?

If you’re using Hombase 2.3 with Windows 7, 8, or 10 it’s likely to be located in “C:\Users\[username]\AppData\Local\VirtualStore\Program Files(x86)\HomeBase”. In certain cases, the hbdata.hbd file may be located simply in “C:\Program Files(x86)\Homebase”. Depending on your installation of Homebase, you may need to look in “Program Files” instead of “Program Files(x86)”.

Important: The “AppData” folder is a hidden folder. To find it, make sure to check the “Hidden items” box in the “View” tab of your file explorer.

I tried to install HomeBase 3.2 but I received this error message: “HomeBase 3 Requires an active internet connection for installation please check your network connection and proxy settings.” How do I resolve the error?

The HomeBase 3.2 installer will automatically install important Windows updates. This error is usually caused by your AntiVirus software preventing the connection. Please pause any active antivirus and try again.

When installing Homebase 3.2 I received the message “Windows protected your PC – Windows SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk”

  1. Right click on the “HomeBase3.2.exe” file and select “Properties”
  2. On the “General” tab check “unblock” located in the bottom right corner:
  3. Press “Apply”

I received the error “You do not have permission to work with this file” when attempting to install HomeBase 3.2.

Please Right click on the ‘HomeBase3.2.exe’  file and select ‘Run as administrator’

After migrating to HomeBase 3.2 none of my listings are showing.

This is usually an issue with the HomeBase data file (hbdata.hbd) containing invalid values. The most common cause is an invoice with a ‘salesperson’ that has since been deleted.  Please upload your HomeBase data file to your account and contact customer support.

Where do I find my User ID and API key?

Within your AbeBooks account you will see ‘My API Key’ select this option to generate a new key. Within Account Details > Marketplace profile you will find your userid at the bottom of the page.

I have “On hold” listings in HomeBase 2.3. How do I export them to HomeBase3.2?

If you are using HomeBase 2.3 and your account is configured to interpret the ‘On hold’ status as ‘unavailable,’ you will need to take the following steps before importing your listings into HomeBase 3.2. Since HomeBase 3.2 does not offer an ‘On hold’ status, these steps will insure that your ‘On hold’ listings will not appear as ‘For sale’ after import.

  1. Open HomeBase 2.3.
  2. Click ‘Catalogs.’
  3. Click ‘Edit’ > ‘Add.’
  4. In the ‘Add Catalog’ dialog box, enter a name for your ‘on hold’ catalog.
  5. Click [Save].
  6. Click ‘Books.’
  7. In the ‘Status’ box at the top, select ‘On Hold’ to display only your on hold listings.
  8. Open each listing and click [Attach] to attach your new ‘on hold’ catalog.
  9. [Save] your changes.

Once all on hold listings have been added to the catalog, proceed with the import steps below. After the import has been completed, you can multi-edit all listings in the on hold catalog to set the quantity to zero before sending any uploads to AbeBooks. As holds are removed, or as those listings sell, you can update the quantity or remove from the ‘on hold’ catalog accordingly.

Some of my listings are displayed as invalid in HomeBase 3.2. What should I do?

The ‘Condition’ and ‘Binding’ fields in HomeBase 3.2 are required fields. If either is left blank, the listing will be marked as ‘invalid’ and will not be sent to AbeBooks. To correct invalid listings, please follow the instructions of the following Help page: https://help.abebooks.com/how-do-i-correct-invalid-listings-in-homebase-3/

The Filter / Search conditions feature is minimized in HomeBase 3.2. How can I display it?

To display the listing filters, click on “Tools”, “Options” and check the “Hide listings filters by default” box in the “Editor” section.

Will I continue to receive a confirmation email when sending updates from HomeBase 3.2?

No, HomeBase 3.2 will provide a confirmation message within Homebase after you send your update.

Is there a faster way to find the attribute in the drop down lists?

The attribute drop-down list will allow you to begin typing your selection and show matching results.

Can I send updates to other marketplaces from HomeBase 3.2?  

No, Homebase 3.2 will only connect directly with AbeBooks. If you wish to send updates to another marketplace you will need to export a file in HomeBase 2 format, and manually upload through your account on those marketplaces.

To export a Homebase 2 file follow the steps here, https://help.abebooks.com/homebase-3-0-exports/