AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
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I’m Not Getting Emails from AbeBooks
As an Internet based company, AbeBooks does all communications via email. Order notification, file upload confirmations, announcements, newsletters and Customer Support queries/responses are some of the many emails a bookseller may receive from AbeBooks.
There are several reasons that a bookseller might not receive AbeBooks email. Please review the information below.
Your email software may be filtering AbeBooks email as SPAM. Please add the following email addresses to your Address Book or Safe Senders list:
- sellertech@abebooks.com
- orders@abebooks.com
- inquiries@abebooks.com
- buyertech@abebooks.com
- billing@abebooks.com
- wants@abebooks.com
- news@abebooks.com
If your AbeBooks email messages are viewable on AbeBooks, but you are not receiving them, please contact your Internet Service Provider. View Your AbeBooks Email Online
Some Internet service providers disable email messaging if an address receives too many messages from the same address. They believe the email messages being received are SPAM and not valid messages. Please contact your specific provider about their policies regarding this function.
Some email service providers, such as Hotmail or Yahoo, have a limited storage capacity for the email messages you receive. Please contact your specific provider about the limits of your email storage space.