Identifying Spam & Phishing Attempts

AbeBooks regularly sends important communications to sellers via email. Differentiating between these emails and spam or phishing attempts is an important part of maintaining the security and privacy of your AbeBooks account and personal information.

If you are ever unsure if an email you’ve received is legitimate, please contact AbeBooks Customer Support and we will be happy to confirm. However, the following tips will also help you identify whether or not the email you received is from AbeBooks.

  • Check the reply-to address. Any seller messages from AbeBooks will come from a * domain.
  • Requests for information required to sell on AbeBooks will be sent by AbeBooks directly, not from our payment service providers.
  • You will never be asked to provide private information (such as credit cards, PIN numbers, or passwords) by replying to email. If necessary, you will be asked to submit information to AbeBooks only through your secure AbeBooks account, and will be able to verify these steps by signing into your account directly as well as by clicking on a link in the email.
  • Be on the lookout for poor grammar or typographical errors.

If you did click through from a spoofed or suspicious email and you entered your AbeBooks account information you should immediately update your AbeBooks password. You can do this through Your Account by choosing the option “Update My Password” under My Personal Info.

Identifying Fraudulent Customer Inquiries

Sellers should also be aware of potential fraudulent spam or phishing pre-order inquiries sent through the ‘Ask the Bookseller a Question’ feature on AbeBooks. Some possible indicators of phishing emails may include:

  • Requests for seller personal information.
  • Offers to make payment outside of the AbeBooks system (such as a cashier’s check).
  • ‘Overpayment’ on checks and requests to have the seller send additional funds back to the buyer.
  • Poor spelling, grammar, or typographical errors.

If you receive a potential phishing email or an inquiry via the ‘Ask the Bookseller a Question’ feature on AbeBooks that you suspect is spam or a phishing attempt, please delete the message and do not reply to it.