AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.

If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.

Due to Covid-19, delivery times may be longer than normal in your area. Learn more

Many other questions can be answered by visiting our help center.

AbeBooks Help Center

I Am Not Getting AbeBooks Emails

As an online marketplace, AbeBooks communicates with customers primarily by email. Order confirmations, tracking numbers, return/refund confirmations, etc., are all sent to the email address associated with your AbeBooks account.

Occasionally, emails sent from AbeBooks will be sent to your Junk Mail folder. When this happens, it is due to your own SPAM filter settings or those of your email or internet service provider. Since we have no access to those settings, we are unable to change them for you, however we can offer a few tips to help you find and view all emails we send you.

If your AbeBooks emails are being routed to your Junk Mail folder, you can add AbeBooks.com to your ‘Safe Senders’ or ‘Contacts’ list. You can contact your email or internet service provider and ask them to do the same.

And don’t forget that your AbeBooks email is always available for you to view online, through your AbeBooks account – often even before we’ve sent it to you.

To view your online mail:

  1. Sign on to your AbeBooks account with your email address and password.
  2. In your Members Menu, click ‘View My Emails’.
  3. If you would like to view email messages that are more than a week old, adjust the Start Date and End Date at the top of the screen.
  4. Click the [Go] button.
  5. Locate the email message you would like to read. Click [View Details].
  6. To resend the email to yourself, click [Resend].

You can Sort Results by Most Recent or Oldest first.

You can also use the “Search Subject Line within Current Results” to search for a particular email. You can search for an order number, a title, or by any other criteria appearing in the Subject Line.