AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
Sometimes booksellers cancel an order. There are several possible reasons – the book may have just sold to another customer in the seller’s bookstore or just sold on another web site. Very occasionally, booksellers operating warehouses may experience logistics issues.
An order in ‘Cancelled’ status is unrelated to a credit card being declined.
AbeBooks assigns its booksellers a rating of up to five stars and cancelled orders negatively affect their rating.
If your order has been cancelled, you can contact the seller to inquire about the cancelation. Please use our ‘Ask Bookseller a Question’ feature so we have a record of your inquiry.
Orders are assigned various statuses during the process. These statuses are displayed within your account: