Covid-19 Frequently Asked Questions

Updated: April 9, 2020

We know the global response to Covid-19 is impacting millions of individuals around the world, and AbeBooks remains committed to supporting our buyers and sellers. Our websites continue to operate as usual and we are monitoring the situation closely.

As always, customer experience, health, and safety is a primary concern. We have included relevant information below to help you successfully shop on AbeBooks. If you have additional questions, please contact Customer Support.

Can I place an order? Is AbeBooks operating as normal?

Yes, our websites continue to operate as usual. However, delivery times may be longer than usual in certain areas.

Are you still shipping to heavily impacted areas?

Postal and shipping services are being disrupted, especially in the worst affected areas. This may cause delivery delays. If you are in an affected area, we recommend contacting the seller before making your purchase. Use the ‘ask seller a question’ link displayed on the item detail page.

Learn more about contacting sellers

I’m in a heavily-impacted area and my item is late. Will it arrive?

Please be patient and allow extra time for delivery. Postal and shipping services are being disrupted, especially in the worst affected areas.

Why was my order cancelled?

Our sellers are working hard to fulfill orders for customers around the world during these unprecedented times. However, there may be changes in their ability to ship products, which are resulting in cancelled orders.

I need to return an item, but I am self-isolating. What should I do?

According to our Return Policy, you can initiate a refund within 30 days of your estimated delivery date. Once the return has been initiated, you have an additional 28 days to return the item to the seller. However, your health and safety is a priority. If you are unable to return an item, please contact customer support with details.

I am returning an item to a seller and have shipped it, but I think it is delayed. What should I do?

Once a return has been initiated, you have an additional 28 days to return the item to the seller. Please contact customer support with details if you think it is delayed.

Is it safe to receive deliveries? Can the virus be transmitted via packaging?

For guidance on Covid-19, please refer to the World Health Organization website.

I want to purchase an important item and get confirmation of delivery. What should I do?

Many postal services and shipping firms have changed their delivery practices to protect employees.  We recommend contacting the seller if you have a specific shipping requirement.  Use the ‘ask seller a question’ link in the My Purchases section of your account.

What is AbeBooks doing to keep customers and employees safe?

We are closely monitoring the impact of Covid-19 across all part of our business. Our employees are working from home. We remain committed to supporting our community, while ensuring the safety and health of buyers, sellers and employees.

Is Customer Support still operating?

Yes. We are monitoring the situation closely, and providing support to both buyers and sellers. Please use the Contact Us form if you need assistance. Please note that it may take us longer than usual to reply to your message.

How do I find out where my item is?

Please contact the seller for more information. They may have tracking details, or information about service issues affecting their postal service or shipping provider.

Learn more about contacting sellers

My item has not arrived.  How do I get a refund?

Please check the estimated delivery date which is displayed in the order confirmed email and also in the My Purchase section of your account.  Be aware that delivery times may be longer than usual in certain areas. However, you are eligible for a full refund of the purchase price, including shipping costs, if your item hasn’t arrived as of the Estimated Delivery Date, up until 30 days past.

Learn more about our refund policy

Learn more about obtaining a refund