AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
The Transactions tab allows you to review the account transactions that make up your statement balance and reconcile the statement totals. The information provided is the essential data required to reconcile totals on your statement.
To view your transactions, select the Transactions tab from the Statements and Reporting (New) link in the My Payments section of your Members Menu.
You can choose to see transactions by your chosen statement period or by transaction type. Once selected, simply click Update to generate the transactions during that time.
The date that the transaction was posted to your account. For an order, it is the date when you processed the order.
Will be one of the following options:
AbeBooks order no.The AbeBooks Purchase Order Number if applicable to the transaction
A summary description of the item(s) provided by you (for a book this will be the title)
This is the purchase amount of the item or the amount refunded excluding shipping
This is the shipping amount that was charged or refunded including extra charges requests
The total amount of proceeds including shipping generated for this transaction before applicable fees
The total amount of commission fees charged for this transaction including taxes
External payment service fee
The total fee charged for processing credit card transactions for this transaction including taxes
This could be any manual adjustments that were made by our Accounting Team for your orders, refunds or fees
The total amount of proceeds generated for this transaction before applicable fees