AbeBooks Help Center

As an internet based company, AbeBooks communicates primarily by email. Order notifications, file upload confirmations, announcements, newsletters, and Customer Support queries/responses are some of the many emails a bookseller may receive from AbeBooks.

AbeBooks stores copies of the statements, reminders, and order and return notifications we send you by email. Buyer inquiries are also stored. All stored emails are are saved for defined periods of time, depending on the type of email, and then deleted.

You can review your stored email messages through your AbeBooks account, as well as re-send them to your email address.

To view your email messages:

1. Sign on to your AbeBooks account with your email address and password.
2. Click [View AbeBooks Emails] in the ‘My Sales’ section of the Menu.
3. If you would like to view email messages that are more than a week old, adjust the Start Date and End Date list menus.
4. Click the [Go] button.
5. Locate the email message you would like to read. Click [View Details].
6. To resend the email to yourself, click [Resend].

You can Sort Results by Most Recent or Oldest first.

You can also use the “Search Subject Line within Current Results” to search for a particular email. You can search for an order number, a title, or by any other criteria appearing in the Subject Line. Normal Boolean operators can be used.

Important Notes:

• Check your AbeBooks Members Menu daily for new orders, rather than relying solely on email notification.
• If your AbeBooks email messages are viewable on AbeBooks, but you are not receiving them, please contact your Internet Service Provider.
• Some Internet Service Providers disable email messaging if an address receives too many messages from the same address. They believe the email messages being received are SPAM and not valid messages. Please contact your specific provider about their policies regarding this function.
• Some email service providers, such as Hotmail or Yahoo, have a limited storage capacity for the email messages you receive. Please contact the specific provider about the limits of your email storage space.