AbeBooks is focused on the health and safety of our employees, and based on regional regulations and social distancing requirements this has resulted in longer than usual response times from Customer Support. Please be patient.
If you have a specific question about an order, we recommend contacting the seller directly. This is often the fastest way to obtain order information. View instructions.
Due to Covid-19, delivery times may be longer than normal in your area. Learn more
Many other questions can be answered by visiting our help center.
When a buyer creates a Want, we will match that Want against all listings currently available on AbeBooks. We will then subsequently match that Want against all new listings uploaded by all sellers. Buyers are notified of all matches by email.
Whenever you upload a new listing, or when a buyer adds a new Want, and a match is made, a record of the match is added to your account and saved for one week. To view your match reports, click [My Books Matched Against Wants] in the ‘My Books’ section of your Members Menu.
The match report will default to today’s date. To view matches for previous days in the current 7 day period, use the ‘Select date for matches:’ drop-down menu to change the date and click [Show Matches].
While the buyer is not identified, there are several ways sellers make use of these reports. Here are the Top 3: